These pages contain answers to common questions handled by our support staff, along with some tips and tricks that we have found useful.

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vSIM (postpaid)

What is my mobile number when overseas?

How do I check my voicemail when vRoaming?

What about Australian pre-paid users?

Is my phone compatible?

Can I send and receive SMS's?

How do I pay?

When the phone is switched on it displays 'Insert SIM' or 'Enter Code'

What is an “international number?

Phone does not callback?

Emergency Number Dialling

Network Coverage

Technical help

What is my mobile number when overseas?

With vRoam you now have two phone numbers! Using the Follow Me service, you can still remain contactable on your normal mobile phone number.

You also have a vSIM number to give to people to call you directly, if you choose to do so. The vSIM number is a UK mobile number.

How do I check my voicemail when vRoaming?

The easy and cheap option is to use the vSIM voicemail. Access your voicemail with a simple 3-digit code; full instructions are included in your vRoam vSIM pack.

By using the vSIM voicemail, you save by only having to pay a local call to retrieve messages, rather than an international call back to your normal voicemail box.

What about Australian prepaid users?

Pre-paid mobile users can also take advantage of vRoam. However, you will need to:

1. Ensure that your phone is not sim-locked so that the vRoam sim will work in your phone

2. Ensure that your phone can Divert All calls if you want the Follow Me service

You should check these with your service provider.

Is my phone compatible?

For most countries, your phone must be a dual band (or better) phone; it must be able to work on GSM1800 and GSM 900. Most recent model phones in Australia are dual band or better.

Your handset needs to be unlocked, i.e. it must be able to work with another carrier's SIM card.

For the USA a tri-band phone is required, i.e. it needs to operate on GSM1900.

For Japan and South Korea, a 3G phone is required, specifically one that operates on 3G 2100.

For some countries in South America, a phone that works on GSM 850 and/or GSM 1900 may be required (these are sometimes known as "quad-band").

If you are unsure about your phone please check with vRoam BEFORE you leave.

Can I send and receive SMS's

Yes, you can send and receive SMS messages. You will need to give people your vRoam phone number for them to send you SMS's.

Alternatively, you can swap simcards periodically to receive SMSs sent to your normal mobile phone number.
 

How do I pay? 

With vRoam's vSIM you only pay for the calls you make. No credit expires and no topups are needed. You are provided with a fully itemised bill detailing all your calls. However, vRoam will take a small deposit which will be credited to your account, or returned to you. Calls are charged to a nominated credit card.

When the phone is switched on it displays 'Insert SIM' or 'Enter Code'

Handsets bought directly from Networks may be subsidised as part of a package. The Network may also 'lock' the phone so it cannot be used when another SIM is inserted and these messages are characteristic of this. Contact your network operator to unlock the phone, or use an alternative phone.

 

What is an “international number?

 

All telephone numbers in our network must be entered using the international format. First the country code, followed by the national area code and then followed by the required telephone number. For example: to call NSW in Australia: +61 2 9XXX XXXX

 To dial internationally, use + country code, followed by the number. Do not use 0011 or 00 or 011. All short codes, such as “121” for Voicemail, work within this dialing format and do not require any additional country codes etc. - you dial them exactly as listed.

Some examples for international numbers:
Australian mobiles       +61 4XXX XXX XXX (leave out the leading 0 of the local number)
London fixed line         +44 20 XXXX XXXX (leave out the leading 0 of the local number)
UK Mobile                     +44 7XXX XXX XXX leave out the leading 0 of the local number)
New York                    +1 646 XXX XXXX
Rome fixed line            +39 06 XXXX XXXX (do not leave out leading 0 of local number - this is just for Italian fixed lines)
Italian moble                 +39 33 XXXXX XXXXX

Phone does not callback?

The SIM is designed to work with a particular function of the handset software standard called the Sim Toolkit (STK). Unfortunately, not all handset manufacturers conform to this standard in all their phones or even across different firmware versions in the same models of handset. vSIM is designed to provide service even for these phones, by using the "alternate dialing" method (see your instructions).

 Emergency Number Dialling

Every mobile user should use the international standard for emergency services which is 112 - this dials normally on the network (even without a SIM in the handset) and we do not interfere with this in any manner (same for 911 and 999).  A vSIM will be put through as appropriate by the roaming carrier.

Network Coverage

The latest network coverage chart can be downloaded from the vRoam website.

Technical help